Effective Date: December 17, 2025

This Refund & Returns Policy applies to purchases made through tellthebees.garden (“Tell the Bees,” “we,” “us,” “our”). It covers (1) digital PDF downloads and (2) physical “Personal Gardens” (tabletop garden kits and their components).

1) How to Contact Us

To request help with an order, please contact us through the Contact page on our website.
Include your order number and a clear description of the issue. For shipping damage, photos of the item and packaging are strongly recommended.

2) Digital Products (PDF Downloads) — All Sales Final

Due to the nature of instant-access digital files, all digital PDF sales are final and non-refundable once delivered.

We will make it right if you experience a technical problem, including:

  • a broken download link,
  • a corrupted file,
  • an incomplete file,
  • or an accidental duplicate purchase of the same PDF.

In these cases, we will provide a working file or another reasonable solution (which may include store credit or a refund where appropriate).

3) Personal Gardens (Physical Products) — Returns

Standard Return Window

Eligible physical items may be returned within 30 days of delivery (based on carrier tracking).

Return Eligibility

To qualify for a return:

  • The item must be unused, unassembled (where applicable), and in original condition.
  • The item must be returned with all included parts and materials.

If returned items show use, wear, damage not related to shipping, or missing components, we may deny the return or issue a partial refund.

Items Not Eligible for Return

Unless they arrive damaged or defective, we do not accept returns for:

  • Live plants (including air plants) or any living components
  • Perishable items
  • Final sale items
  • Gift cards (if offered)

4) Damaged, Defective, or Incorrect Items

If your physical order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

To help us resolve this quickly, please provide:

  • your order number, and
  • photos of the item, the packaging, and any visible shipping damage.

When the issue is confirmed, we will offer an appropriate remedy, which may include:

  • a replacement of the damaged/incorrect component(s),
  • a replacement kit (subject to availability),
  • store credit, or
  • a refund.

5) Return Process (Physical Products)

  1. Contact us through the website Contact page to request a return.
  2. If your return is approved, we will provide return instructions.
  3. Ship the item back using a trackable shipping method.

Returns sent without approval may not be processed.

6) Return Shipping Costs

  • For standard returns (for example, changed mind or ordered the wrong item), return shipping costs are the customer’s responsibility.
  • If the return is due to our error (wrong item shipped) or confirmed damage/defect, we will cover return shipping or provide another solution at our discretion.

Original shipping charges (if any) are non-refundable unless required by law.

7) Refund Timing

For approved physical returns, refunds are issued to the original payment method after we receive and inspect the returned item.

Processing timelines:

  • Return inspection: typically within a few business days of receipt
  • Bank/card posting time: typically 5–10 business days after the refund is issued (varies by provider)

8) Missing Packages and Address Issues

If tracking shows “delivered” but you cannot locate the package, please:

  • check with household members and nearby drop areas, and
  • contact the carrier promptly.

If an order is returned to us due to an incorrect or incomplete shipping address provided at checkout, reshipping may require an additional shipping charge.

9) Policy Updates

We may update this policy from time to time. The version posted on our website at the time of purchase applies to that order.